Arkadia2008

Your silence speaks volumes.

Any news on this matter?

thank you for that feed back, we were told they are taking care, but i have added our email too just so we could check and know what is going on.

I know they are forming a support team in Europe.. but till then .com will take care of you

please send another email and cc to us i am sure they will process your request quick

Too late, the MyGica warranty has run out by now, but I'm still within my 24 months European Limited Warranty.

My first MyGica box broke down after 4 months (stuck in recovery) and I had to wait almost 2 months to have it replaced by the vendor, who tried to delay the process to get over the 6 month period (after 6 months I have to proof, that the product was faulty).

New box was working fine for the next 8 months, but then got stuck in recovery again.

My vendor (German online shop) and MyGica were ignoring me and kept me waiting for weeks for an answer and in the end I had to buy a new box.

I'm very disappointed in the way this was handled.

support@mygica.ca told me, that they handle only warranty units which were purchased in North America and support@mygica.com kept me waiting for month and in the end they told me to contact my vendor and ask for a replacement.

Guess what, my vendor refuses to help and told me to contact MyGica.

http://www.mygicasupport.com/viewtopic.php?f=7&t=2077&sid=5c8bd7456fcc493d798e14a9f7db9d22

There are others like me in Germany with the same problem and no one is willing to help us.

Where do I get support and repair service for Mygica products bought in Europe (Germany)?

Unless you are in Europe, than you won't get any support at all.

http://www.mygicasupport.com/viewtopic.php?f=7&t=2077&sid=ff9e37430ff02be3059c01869809c970