Peter K 1964

CLOSED: I figured out this issue. The phone case was not allowing the USB-C port to seat correctly. Removed the case and everything worked fine.

I just recieved my new MyGica Pad TV tuner. I downloaded the Pad TV HD app and installed it just fine. I attached the tuner to the usb-c port and when I start the app it says No Device.

I really can't figure out which model tuner I have because it doesn't say on the box.

I did notice the connector on the tuner is a very loose fit and it falls out just by tipping the phone up. Does this sound right?

Phone: Google Pixel 6 Pro
Android Version: 13 Build TQ1A.221205.011

Thanks