Luke Tanner

9 hours ago, postak05 said:

Luke, what remote do you have?

The remotes were the MyGica remotes supplied with the ATV1900AC unit.   I recall the sales guy telling me that it comes with the KR54 (with volume up/down buttons) but I should get the KR301 also as it was a better remote.  I'm worried that the 4 x USB ports in the unit have stopped working because I can't even connect a standard USB mouse or keyboard.  Would really like a link to the original Android Version 5.0 firmware just to rule out a buggy OTA update which lacks driver support for my two remotes perhaps?

On 11/27/2016 at 9:38 PM, darrylg said:

I appear to be having the same issue.  Stuck at 2/8 and I'm trying to wait it out to see what happens.  I pressed the off button after 30 minutes but it came back (resumed) at the 2/8 mark installing the "Wifi Analyzer".

hrmmmmm

I found that removing the Ethernet connection allows the factory reset to process all 8 installation items.  Both of my remote controls have stopped working after the upgrade so my ATV1900ac is basically bricked.