The update that Justin mentioned earlier was something we hoped the engineers had sorted this issue on. The update obviously didnt have this.
We have spent an incredible amount of time trying to solve this before realizing that this is an issue with the chipset. Once we finally figured out what was causing the problem (longer than we had hoped to take) we involved AM Logic to work on this. This is an apparent issue on this chipset line.
I assure you we have not turned out backs on this issue. We know 100% that turning away in favor of new units will not give us any success. We aren't some huge company like Apple that can afford to just turn a bind eye to ongoing problems. These types of issues going unsolved do not disappear for us. There's not one single person in this company who feels differently than what I am saying. This is important!
While Justin has been taking on more roles here, others have stepped in to assist him on the development of our current AOSP lineup of boxes.
I just want to mention some ways that we have supported our loyal customers in hopes that it means something and shows we are not trying to do a money grab from the people who have helped us grow.
ATV1200- This box was discontinued in 2013. We were addressing and releasing updates for software limitations of current firmware until Feb-2015
Android 4.4 - Within only several months after we discontinued our 1800e Model, KODI made their newest software reliant on having android 5 or higher. The chipset manufacturer did not provide the tools or the SDK to companies to create a higher android on those versions of chips. We set out and developed our own 5.1 for the 1800e, 1900ac, 380, 582 and a couple others. While it wasn't our fault and we had no way of anticipating this happening, we knew we could not go back and suggest to people who bought one of those products, that they must buy another.
MMC- For the massive number of people who either didn't have the know-how to upgrade to this 5.1, and for the much larger crowd of people running android 4.4 on other brand boxes, we created a fork of KODI 17 called MyGica Media Center. This was a fairly large expense to us knowing that the majority of people using it would not be customers of ours. MMC works on android 4.4.
While we ask every day from the engineers about an update on this, it is unfortunately up to the collaboration of our engineers, developers and AM Logic's engineers. We are waiting with baited breath just like everyone else. I can personally say that I am probably anticipating this update more than anyone else.