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MyGica Support

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MyGica Support last won the day on July 17

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About MyGica Support

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  1. Where did you download the app from? Google play? The only suggestion would be trying to install different versions, maybe try the ones from apptoid.
  2. Hi there, try plugging in a mouse from a computer. This allows control of the unit and will also allow you to install apps like cetusplay, which is an app for ios and android to control you device from your phone
  3. The only time I’ve seen this is when the batteries are low and it has trouble staying synced with the Dongle. Try putting fresh ones in and let me know.
  4. Hi ryan, without having the boxes in our shop its tough to know whats happened. The 1900 pro isn’t known to have this issue in any software.
  5. Thank you for coming back to reply. That helps me understand why that happened, and will likely help customers in the future.
  6. ****Update. We found an issue with the files needed for downgrading. The issue should be fixed and the files updated by the time any of you read this. Simply head back in and download the 6.0 files and follow the instructions carefully.
  7. Hi there, ive never sent that before. What is your resolution settings in the system? You may want to try changing it to see if it makes a difference.
  8. Dlh, what do you mean hard reset the remote? The box can be hard reset through both manual and in operating system methods. Do you not have a mouse that will work? Have you tried the remote pairing procedures?
  9. Hi there, give this a try:
  10. Did you do the same method to both of them? What steps did you take? Are you located in Canada?
  11. By any chance can you try hardwiring itnin tobsee if that makes a difference so we can see if it’s wifi related or the box?
  12. I’m going to check with one of the techs to see if they can chime in with help on this.
  13. Unfortunately not yet. Something several companies are still working on as well.
  14. Hi there, we cannot load the firmware back onto it due to how the licensing works. This unit is however still under warranty. If you’re in Canada, please head to mygica.tv/help and start a ticket. They can direct you on the process.
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