MyGica Support

Are there any settings at all that address input formats, hdmi types, or anything relating to hd stuff?

Where did you download the app from? Google play? The only suggestion would be trying to install different versions, maybe try the ones from apptoid.

Hi there, try plugging in a mouse from a computer. This allows control of the unit and will also allow you to install apps like cetusplay, which is an app for ios and android to control you device from your phone

Can you trybchrcking the hdmi settings in your tv? Sometimes tvs have different edid settings. Trybchanging anything that looks like 2.0, or 1.2 relating to hdmi

Ho there, is this on WiFi or Ethernet? Move never heard of it changing, I’ve only heard of it being different between WiFi and Ethernet. I’ll ask some of the other techs

Hi there, with the new remote, did you unplug the old Dongle and plug in the new one that came with the remote?

The only time I’ve seen this is when the batteries are low and it has trouble staying synced with the Dongle. Try putting fresh ones in and let me know.

Hi ryan, without having the boxes in our shop its tough to know whats happened. The 1900 pro isn’t known to have this issue in any software.

Hi Ryan, this isnlikely caused due to the version of yourube i staleld from aptoid. Please either install the google play version, or try different version from aptoid. Some of the YouTube apps in there seem to cause some issues.

Thank you for coming back to reply. That helps me understand why that happened, and will likely help customers in the future.

Hi there, the MAC address on the sticker is for Ethernet connections. If you’re connected to WiFi, it will be slightly different. What are you having problems with relating to this?

Try this video out; https://youtu.be/yKataVoNBkQ

****Update. We found an issue with the files needed for downgrading. The issue should be fixed and the files updated by the time any of you read this. Simply head back in and download the 6.0 files and follow the instructions carefully.

Hi there, are any lights showing on the device after the battery change, when you press a button? If it was purchased very recently it can be replaced free of charge but if not, then put in a ticket anyways over at mygica.tv/help and mention that you’d like to purchase a replacement for the system and see if they will give you a deal. Let me know about the lights. We may be able to fix this.