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MyGica Support

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MyGica Support last won the day on July 17 2021

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  1. The only time I’ve seen this is when the batteries are low and it has trouble staying synced with the Dongle. Try putting fresh ones in and let me know.
  2. Hi ryan, without having the boxes in our shop its tough to know whats happened. The 1900 pro isn’t known to have this issue in any software.
  3. Thank you for coming back to reply. That helps me understand why that happened, and will likely help customers in the future.
  4. ****Update. We found an issue with the files needed for downgrading. The issue should be fixed and the files updated by the time any of you read this. Simply head back in and download the 6.0 files and follow the instructions carefully.
  5. Hi there, ive never sent that before. What is your resolution settings in the system? You may want to try changing it to see if it makes a difference.
  6. Dlh, what do you mean hard reset the remote? The box can be hard reset through both manual and in operating system methods. Do you not have a mouse that will work? Have you tried the remote pairing procedures?
  7. Hi there, give this a try:
  8. Did you do the same method to both of them? What steps did you take? Are you located in Canada?
  9. I’m going to check with one of the techs to see if they can chime in with help on this.
  10. Hi there, we cannot load the firmware back onto it due to how the licensing works. This unit is however still under warranty. If you’re in Canada, please head to mygica.tv/help and start a ticket. They can direct you on the process.
  11. Hi, im confused. What do you mean you are trying to get mygica to work on it? What are you installing?
  12. What image do you mean? There are multiple versions of android in the downloads section that each have an .img file in them. Sorry if I’m confused. To comment on the other pist about turning people away at the door, we try to support the product as best we can from anywhere the unit was purchased. We can’t tell people to not come here for support. If your unit is bricked, and you can’t aend it in for a service, you may want to try out the burning tool method. I’ve seen it work flawlessly, but I’m not as familiar on the instructions.
  13. Hey guys, the burning tool should allow it to be unbricked. That’s our method as well. If you’re in Canada, we can check it out at the shop and try as well. As for the support@mygica.com, that is from the hq in China most likely. We have created this firmware separate from the normal channels and without support from the chipset builders, which is why others may be clueless. We are doing it to try and support our customers as best we can. For the SA guys, if it gets bricked, hopefully your local distributor will be willing to help fix, or replace somehow.
  14. There shouldn’t be a problem downgrading to 6. You’ve unzipped all files onto an SD card, not a usb?
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