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Everything posted by admin

  1. I don't sell anything - I shared a link with you - you may use that version of Netflix on the ATV 495Max - MyGica, Google(Android) and Netflix are separate entities. The issue is Netflix and distribution of "versions" of their software. If you are unhappy with your purchase please see the company that sold it to you.
  2. Maybe contact Netflix and ask them why they are holding back distribution of their software...MyGica has met with Netflix and they have their own set of rules...ergo, nothing MyGica does can influence the situation, perhaps some push-back from consumers will help.... "you can download the latest compatible Netflix app here." https://help.netflix.com/en/node/57688
  3. Hey Fred, thank you for all your effort - these new Android TV boxes are actually very fun once you get them set up - I had experienced exactly the same thing navigating the menu after the remote had first paired - a tip I may offer is to have your remote within inches when pairing the device...
  4. admin

    Downgrade 329x?

    I sent a message to someone more technical - they do not work on the weekends so it may be a day or so for a reply
  5. admin

    Downgrade 329x?

    did you try the 6.0 found here: http://mygicasupport.com/index.php?/files/category/18-atv-195x-atv-329/
  6. admin

    Downgrade 329x?

    Did you try factory reset?
  7. did you pair the remote? http://wiki.mygica.tv/index.php?title=Kr41-RemotePair
  8. I saw that you posted in the ATV 1900Pro section - can you confirm what you mouse looks like?
  9. is the remote paired with the USB receiver? and or tried fresh batteries? http://wiki.mygica.tv/index.php?title=Kr41-RemotePair
  10. there is a cover that is removable for access to the USB ports
  11. the button on top right is the mouse button, once selected use the arrows to navigate manual is here: http://www.mygica.tv/manuals.php?model=ATV-329X
  12. did you plug in the USB receiver?
  13. well at least request a wireless remote for your troubles? http://www.mygica.tv/remotes.php?model=KR-303
  14. Yes, I agree - usually pin somewhere, like I feel bad, maybe MyGica can upgrade your remote?
  15. This is your choice, I believe the answer is much simpler, but since I am only a paper pusher here, I do not have all the answers ( I have had my box reset)
  16. Yes, if we were neighbors I just give you my box
  17. OK, last try till the pros chime in (your unit is fully warrantied so no worries) I just asked the engineers how to factory reset the device
  18. if the computer mouse is attached to the box, this should function immediately - you can try the other USB port to see if it stimulates the USB as it is hot swap
  19. Exactly, can you remove the current Bluetooth Device? (using the computer mouse)
  20. OK, so it looks like a configuration issue - can you have a look around and see if you can find the Bluetooth settings and see if your remote is already paired?
  21. Wireless works great for these boxes, my concern is there may be things updating in the background, so i am trying to diagnose the issue fro your particular setup - I have also asked for help on this issue, so hang in there
  22. is the mouse you are using a wireless mouse or old fashioned?
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