**New** MyGica RMA Warranty Ticket System

[Justin 206]

Hi Everyone

I am informing everyone of our new RMA Ticket system which will now be used for all Warranty Returns by all dealers and retail customers for all MyGica products.

You can find our new RMA Ticket System here

http://rma.mygica.ca/

The reason for this new system is so that you can fill out what is wrong with each unit you are sending back and it will match the serial # of that exact unit. Also to help better track all RMA warranty units which come in.

Please note this will be in full effect starting Monday, November 24th. All warranty units either dropped off to our retail location or shipped to us, must have a RMA Ticket #. You can submit up to 10 units per RMA Ticket #, and you can submit multiple models per RMA Ticket # as well.

When shipping or dropping off the units, please print out a copy of the RMA Ticket, and include it with the units that you are dropping off or shipping to us. If any warranty units are received by us without a ticket #, we will not start the warranty process on them until a RMA Ticket # is submitted.

All units that come in will be checked and either repaired or replaced within 24-72 hours. You will be notified of this by the email address that was given with your RMA Ticket #.

Please note we require a copy of the receipt for the transaction, to show us proof of purchase and if the unit is still under warranty.

Thanks

Justin