Jump to content

Justin

Moderators
 View Profile  See their activity

  • Content Count

    7,662

  • Joined

  • Last visited

  • Days Won

    140

Posts posted by Justin

  1. Posted · Report reply

    18 hours ago, livisi15 said:

    Mr. ZXL, very close to meeting the month and we have no solution, you need a person who is committed to the solution to the problem.

    The solution is simple, hardware acceleration is necessary

    I understand that it is very important

    I will reach out to our guys about this myself

     

    Please note ZXL moderates these sections because he is more familiar with these products.
    The PAD TV is not even sold in North America by us, so therefore it is very hard for myself to support it.

  3. Posted · Report reply

    On 5/24/2017 at 8:04 PM, hug1ca said:

    Thank you for answering Justin.
    But why was it working properly with Kodi before my upgrade to Lollipop?
    And I imagine that it works fine with MX Player because of the software decoder (on the same 1800e)?

    KODI changed video players on Kodi 17+

    Before Kodi 16 and below used our modified Video Player from AMlogic on Android 4.4 and below

    Now Kodi requires everyone to use the Google Media Player codec on Android 5+ and KODI 17+

     

  5. Posted · Report reply

    1 hour ago, hug1ca said:

    This is my 3rd attempt.  I feel like the invisible member.
    I am unable to read h.265 files in Kodi and SMPC since Lollipop / Kodi Krypton.
    It works fine with MX Player.  Can I have an update on that matter from anyone, please.

    (ATV 1800e)

    1800e does not Hardware decode H.265

    That is why it doesn't work properly for you.

  8. Posted · Report reply

    1 hour ago, Frankie said:

    I have to root my 5.1 android software on my 1800e box because there's an app I have which won't work unless the system is rooted. If I use the IMG patch file in this thread, will it wipe my device? And how do I install it?

    This will not wipe

    You can just load it from a USB drive or SD card using the "Upgrade" app that is pre installed on all boxes.

  9. Posted · Report reply

    1 hour ago, Frankie said:

    What's the progress with the below issues on 1800e android 5.1? Being worked on? Not being worked on? OTA update?

    1. Core issue

    2. Reboot option with alternate launchers

    3. Stop android screensaver from going on when watching video content in kodi

    4. Turn off sound effect in android when toggling through menu

    1. Hope to have it switched to on demand with next release

    2. This was addressed in a previous post.  This has to be supported by the Launcher developer themselves, we cannot do anything for this as were not the developer for launchers like Nova, C-Launcher etc.

    3. This issue is resolved just from setting the screensaver setting of Android to "Never".
    We can play Videos from Kodi for hours and hours on our boxes at the office and cannot reproduce this issue.

    4. Will try to get this added, but cannot promise.

  12. Posted · Report reply

    On 5/13/2017 at 10:12 PM, Bob Greenop said:

    I downloaded the link and saved to an SD card. When I try to open it by clicking on it or right clicking and then selecting mount or open I get the error screen. Cannot Mount  corrupted and I am using 7 Zip

    I am using Win Rar

    Can open it and extract it without issues.

    Sorry I have never used 7 zip before.

  13. Posted · Report reply

    1 hour ago, Bob Greenop said:

    Justin

    I've done it again exactly as the video explains. when I download the file and click on it to copy to an SD card I get an error screen. Cannot Mount. The disc file is corrupt.

    This time when I do the manual install I don't even see the KitKat screen just a black screen and no reboot now or anything ??/

    I attached a picture of the files you are supposed to extract from the Zip folder to your SD card.

    These are the ones your extracted from the zip folder and moved to your SD card?

     

    You simply just extract the files to your desktop then just drag and drop them to the SD card.
    I am not sure why you are getting cannot mount, disc file is corrupt.  When I searched this on google, it just came back with issues on Windows itself.

    22.PNG

  14. Posted · Report reply

    51 minutes ago, Bob Greenop said:

    When I downloaded the link and click on it to copy to a stick or card I get the message Can't Mount and Disc is corrupt ???

    Now what ? I've tried both sd and stick 

    This will only work on an SD Card, not a USB stick

    I responded to your other post on a different thread about this as well.

    The How to Video explains how to do this from beginning to end.

    • Like 1

  15. Posted · Report reply

    20 hours ago, yeti13 said:

    Update to Kodi 17 remote controller issue.

    Im surprised more people here haven't complained about remote control mapping issues. Kodi did some stupid changes to Kodi 17 regarding key mapping, so I did this fix to make the remote (kr60) on my 1800e work like it did with Kodi 16. After doing this, the remote functions like before. 

     

    Disable Joystick Support in Kodi 17.1
    Add-ons / My add-ons / Peripheral libraries / Joystick Support / Disable

    Yes this seems to be a major issue on Kodi 17.1 for IR Remotes on preety much any device out there.

    Thanks for sharing a way to fix this.

  16. Posted · Report reply

    16 hours ago, yeti13 said:

    Just installed 5.1 firmware update a few days ago.

    I don't see much bugs or issues, no black screen from sleep mode issue. I'm not on wifi though.

    I am having a problem with my kr60 remote on my 1800e box after the update. Using Kodi 17.1, and the "context" button on the bottom left of the round OK button doesn't work at all.  If you are familiar with the kr60 remote, it's the one that pops up the context menu on the older Kodi versions, as well as launching the old memory Clean up feature. Is this a bug with the firmware update, or does Kodi 17 not work with context menu anymore????

     

    Also, the back button doesn't go back to the last page/screen, it takes me all the way back to the main Kodi menu. This is really a pain in the @$$.

    Anyone can help me? I went to the input section under settings to see if I can adjust it within Kodi, but no luck. 

    @Justin

    This is a big issue with how Kodi did their remote functions on the KODI 17.1 update.
    This is happening for preety much any box that is using an IR Remote.

    You need to manually set the buttons within KODI using their Remote Configure Add on.

  17. Posted · Report reply

    Just now, madmitch said:

    I'm not here to bash anyone.  I just want these issues resolved just like everyone else.  I just don't agree with the methods these dev are taking with the product.

    Justin, I'm going to send you a small video of the startup screen so you can see for yourself how slow the boot process is and it continues onto kodi where I get buffering issues where I should have none.  Just to give you an idea, my 380 is working better and faster than my 1900AC and it only has 1GB of ram.

    You don't need to send the video

    I know what you are talking about

     

  18. Posted · Report reply

    10 minutes ago, madmitch said:

    Ty.  Like I said, I don't think someone would pay top dollar for a product that doesn't function they way it's advertised.  ie 7700k with only 2 working cores that doesn't reach clock speed as advertised.  I can downgrade the software but will give me other issues.  If people buy an expensive smartphone would they not be upset if they couldn't use any apps from the playstore/app store?  I think they would.  It defeats the purpose of buying a smartphone.

    I paid 200+ dollars for this shit and people are saying I shouldn't complain.  They should get a box like mine where there are slowdowns because the dev ON PURPOSE reduced the amount of cores to be used (from 4 to 2).  Is there buffering ? YES!  It fixes audio issues but NOT standby issues.  Downgrade to 4.4?  Possibly with audio issues and still standby issues with no future upgrade to Kodi 17.1.  A product like this with all these issues shouldn't have been released with all these bugs that it seems they can't fix.

    I also agree you have the right to complain.
    You are not satisfied with your purchase.

    I have read through everything from everyone and will try to get the Core Issue + Mac address issue resolved.
    The standby issue on 1800, I still don't have a solution for it.  I touched on this already in a previous post within this thread.

    Please keep in mind, the 1800 uses the Amlogic S802 chipset.  
    We are one of the only box makers that have provided an OS update of Android 5.1 for this chipset, AMLogic themselves do not even have 5.1 available for the S802
    The reason I say this, is because maintaining a version of Android on your own is not an easy task.

    If this thread continues with just people bashing each other, I will have to close it

  19. Posted · Report reply

    20 hours ago, Frankie said:

    1. Here's my prior comment about the graphics issue:

    Since I've upgraded from 4.4 to 5.1 on 1800e I've found the box runs much more efficient and in a sense smoother, 'but' there's something off with the graphics, refresh rate, frame rate, or something else. On 4.4 when you'd boot it up the mygica logo opening graphics visual would look flawless. Now on 5.1 it looks sort of pixelated. This also goes for watching video as well, something seems slightly off. I wouldn't call this a lag because it's constantly off. It's not a sometimes it's off and sometimes it isn't problem, but is constant. Doesn't seem to have anything to do with the system being overloaded, as I said the system runs smooth. I switched the settings to 720p at 60hrz and it seems to run slightly smoother. This is something you guys may want to look into along with fixing the standby issue.

    2. I use square home tablet launcher. I've found a widget within it that serves the same purpose as the brush tool, so that's great. It's an image of the mini android task killer icon. In addition could you guys add a shortcut or a

    pp to reboot the system? This was present in android 4.4 through an alternate launcher, but is not available in 5.1.

    3. In the android launcher > settings > display > daydream

    4. There is no 'other sounds' option in the sound and notification setting menu. Not sure why you can see it but I can't? I'm on 5.1 - 1800e.

    5. No problem. I'll use the main one, which can access the other one when I need to.

    1.  Will look into this.  Only you have reported this so far.

    2. Thanks for sharing this.

    3. Yes this will come on no matter what if you set it to , 15 Mins, 30 mins etc... If you set it to "Never" then it wont come on.

    4. Sorry I assumed the 5.1 on 495P was very similar to 5.1 on 1800/1900AC. After checking I see it is not there either.

    5. Ok

  20. Posted · Report reply

    3 hours ago, Otherworld said:

    OK , I have 2 1800E's. I am going to update 1 to 5.1, but I want to confirm which update should I use...

    This one --> 1900_factory_restore.rar

    Or this one ---> update_Mygica_ATV1900AC_5.1_NoNetflixHD_20161121.img

    On my main 1800E, I will be installing this ---> mygicaMediaCenter20170310.apk, the MyGica Kodi 17 fork. 

    Is there an update to the fork to 17.1?

    I will let everyone know how it went when I get some answers to this post.

    Thanks

    The factory restore files are if you want to use the bootcard method.

    The 2nd link you posted is if users want to upgrade using the UPGRADE APP
    Both options will install the same software.

     

    We are working on a new KODI 17.1 Fork, right now only 17.0 is available.

  21. Posted · Report reply

    20 hours ago, Frankie said:

    I think I figured out the amp question I asked from the info provided on the bottom of the box. dc power 5v-2a, so the box runs at 10 watts if I'm right. Either way, will take your word on it using a couple dollars of energy a year. Just leaving the box on 24/7 is a very viable solution to this problem and never occurred to me.  In addition to a couple notes I gave for 5.1 on 1800e about a 'graphics' problem, and making the paint brush tool/reboot option compatible with alternate launchers, which you can see in my past comments; here are a couple other things I noticed which you may want to look at seeing if you can fix along with the standby issue:

    - After applying the android screensaver option, it still turns on when watching video content in kodi. Windows computers and cell phones (or mine at least) don't do this. Is there a way to stop this?

    - Can't find a option to disable menu sound effects when browsing through android menu(s). I don't think there is one, unless if it's hard to find. Maybe one can be added?

    - There's two setting menus in the android launcher which is confusing and a bit annoying. Can you merge them into one?

    1. Graphics problem? Please explain

    2. Power/Paint Brush option being compatible with alternate launchers is not really possible, as the actual launcher developer adds it to their launcher, as we did for ours for example.  Or you could always look into an Android Widget with some of these features for other Launchers like Nova or C Launcher.

    3. Where did you get this screensaver option?

    4. In settings, under Preferences Column.  Go to More Setting, then Sound & Notification, then Other Sounds.  You will see option to turn touch sound on/off

    5. There are only 2 settings menus.  The one "Other Settings" is more advanced settings, we cant really merge these 2 together, as one of them is apart of the entire Android OS.

  22. Posted · Report reply

    16 minutes ago, Frankie said:

    I haven't heard any kind of detailed update on what's going on with this standby issue on 1800e. If your device can't turn on and off, this is considered a BIG problem. Imagine owning a Sony or Samsung tv that can't serve the basic function of turning off and on. The worst part about this is how silent mygica has been about this issue. It's absolutely horrifying.

    Why not give an update of what's going on? Are you guys working to fix the problem, not working to fix it? Is it a really complicated problem? Does the technical team not know how to fix it? Any kind of update would be good here, other than just silence.

    Also I'd highly recommend putting your firmware updates on an actual webpage so customers don't have to read through forums for hours. And if the firmware is unstable, just mark it in the notes, and summarize what your status is with fixing it. 

    The update is as follows.

    At first we thought it was wide spread on 1900AC and 1800E, but now after spending a lot of time on this, it is mainly only the 1800E.

    The issue we are having is the 1800E uses a different chipset then the 1900AC and also a different PCBA Layout, including the power layout.
    This is basically what is causing the issue, we had something similar on the 1900 PRO and 495 PRO, but were able to fix it.

    However, the 1800E chipset is very similar to the one in the 1900AC that is why 5.1 works, but just has a standby issue.

    We are trying to figure out how to fix the power issue without affecting the 1900AC at the same time.

    I realize this is obviously a problem, as electronics should turn on/off without issue, and I am not ignoring it at all and I have never been silent on the issue either.

     

    So that is the current update for now.

     

    P.S. - I know this is not normally what people do with electronics, but you can just leave the box on 24/7, and do the occasional reboot.  Personally I haven't turned off my box in about 6 months, I just do reboots from time to time.  This will temporarily solve the standby issue for now.

    • Like 2

  23. Posted · Report reply

    1 hour ago, ketchabob said:

    No ! It is not working! It just messes up your box! A lot of confusion and glitches! It's a mess!

    As far as Meagain says , read the rest of the posts at the top , no one has been able to get it to work.

    Little confused with this post
    As there is tons of posts from people saying it is working

    So I am very confused when you are saying, it is not working, messes up your box and just tons of confusion?

    Besides the standby issue on 1800e and mac address issue, what is not working about it?

×
×
  • Create New...