ATV 582 -upgrade failure

[Goglu 0]

Hi, I have ran into an issue while upgrading firmware 20140529 to 20140723. While support at myGica indicated to simply use the upgrade App, I ended up getting an upgrade failure message. Then myGica support suggested a hard reboot (via microSD card; as per 20140529 method). Then the problem happened; the firmware file was partially downloaded while dong the reboot ( which obviously failed). Now, I have a box that won't even turn on. I need help.

Thanks

[Justin 206]

Hi, I have ran into an issue while upgrading firmware 20140529 to 20140723. While support at myGica indicated to simply use the upgrade App, I ended up getting an upgrade failure message. Then myGica support suggested a hard reboot (via microSD card; as per 20140529 method). Then the problem happened; the firmware file was partially downloaded while dong the reboot ( which obviously failed). Now, I have a box that won't even turn on. I need help.

Thanks

If your unit will not turn on, then it sounds like it is bricked, and therefore will have to be sent in for warranty replacement.

[Goglu 0]

That sucks. Where can I find the correct shipping information? Also, will the new replacement unit come already updated or will have to go thru this process once again?

[Justin 206]

That sucks. Where can I find the correct shipping information? Also, will the new replacement unit come already updated or will have to go thru this process once again?

Hi

Please email sales@mygica.ca

Let me them know when and where you purchased it from, also a sales receipt helps a lot for this process.

For warranty replacements, they always ship back the product with the most up to date firmware for that model.