ATV 1900Pro no Video after standby

[FunBobby 0]

I'm posting this question in this forum as there is no section for the ATV1900Pro,  and the 495 must be the closest sibling as the firmware on my 1900 Pro says it's a 495 Pro.

The unit works fine after booting from power up, but if the orange power button on the KR 41 remote is pressed to put it into standby, it never returns.  Pressing the power button again seems to bring the unit out of standby, but there is no video.  I cold restart is required to restore video.

Is there a setting I can change to rectify this?

[bindaredondat 38]

sorry for long delay, but we have a download section in the forms and we have the files already there for you to use and update your box. 

 

 

[Justin 206]

On 12/10/2016 at 1:07 PM, FunBobby said:

I'm posting this question in this forum as there is no section for the ATV1900Pro,  and the 495 must be the closest sibling as the firmware on my 1900 Pro says it's a 495 Pro.

The unit works fine after booting from power up, but if the orange power button on the KR 41 remote is pressed to put it into standby, it never returns.  Pressing the power button again seems to bring the unit out of standby, but there is no video.  I cold restart is required to restore video.

Is there a setting I can change to rectify this?

We have sent out an update for this directly to all boxes

 

You should get a pop up message on your box informing you of this update.