Xziat 0 Report post Posted January 11, 2018 495 Pro Freezing and Failing to Load App Content We just bought a 495Pro and most TV apps -- Netflix, Terarium, Redbull TV, YouTube, etc. -- freeze when trying to navigate and almost always give a "video failed to load" message. Sometimes we can refresh it 10 or 12 times and the video will load, but mostly we have to pick something new to watch. We did a hard reset and that helped for about an hour. I have unplugged and rebooted, uninstalled and reinstalled the apps, and turned everything off and back on again, including the modem. We have a Roku in the bedroom and it works perfectly. I called customer support and I got an angry dude on Skype with a terrible connection who lost his connection to the call. I'd really like for this to work, so if anyone has some ideas, please let me know before I take this thing back to the store and say goodbye forever. Thank you! Share this post Link to post Share on other sites
boknows 0 Report post Posted January 31, 2018 Hi Xziat I had the same problem with a new 495 PRO HDR but I remembered my atv1800e had the same issue at one time. Try downloading the manual update onto a usb key then update with the Ethernet cable unplugged. Not saying that this is your problem but give it a try. It worked for me. Bo Share this post Link to post Share on other sites
Andrew James 0 Report post Posted March 27, 2018 Is there a step by step on how to update with USB??? Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted March 27, 2018 29 minutes ago, Andrew James said: Is there a step by step on how to update with USB??? Andrew, are you trying to manually load the firmware onto a 495 PRO? The link below will have these instructions, but may I ask why you are trying to do this? Share this post Link to post Share on other sites
Andrew James 0 Report post Posted March 27, 2018 I just got this box yesterday and the box is slow for not having anything on it. When I open the setting to manage apps the screen is going dim. I have to wait for it to catch up if I am going to fast through the apps. My 495 with 5.0 doesn’t do this. Share this post Link to post Share on other sites
Justin 206 Report post Posted March 27, 2018 10 minutes ago, Andrew James said: I just got this box yesterday and the box is slow for not having anything on it. When I open the setting to manage apps the screen is going dim. I have to wait for it to catch up if I am going to fast through the apps. My 495 with 5.0 doesn’t do this. This before or after the update that was suggested? Share this post Link to post Share on other sites
Andrew James 0 Report post Posted March 27, 2018 I haven’t updated anything. This is now that the box is doing this. What do you suggest I do? Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted March 27, 2018 You mention the box going "dim". Can you please elaborate a bit more on what you mean? Share this post Link to post Share on other sites
Andrew James 0 Report post Posted March 27, 2018 The screen is pulsing dim and bright Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted March 28, 2018 17 hours ago, Andrew James said: The screen is pulsing dim and bright Andrew, I have never heard of this happening on one of the boxes. I am worried that maybe it is a hardware issue, especially if your 495 isn't doing this on the same environment. Where did you purchase this item? We are happy to warranty this for you. Shoot me a pm and I will direct you on what to do. Share this post Link to post Share on other sites
Andrew James 0 Report post Posted March 28, 2018 It all good I’m sending it back to where I bought it. Share this post Link to post Share on other sites