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Hi Karen,

please in the future, post your question in just the one place please. I’ve deleted your other mirrored posts so it can be answered here. 

 

Are any lights on the remote when you press a button? If not, please check the batteries or put in a fresh pair. 

 

Check out our this post for troubleshooting the remote as well. 

Please let me know how it goes. 

 

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