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Donnelly

Remote pairing issue on a brand new machine

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Remote pairing issue on a brand new machine

I just bought a new machine of 495Max, and my remote isn't  paired. I can see the battery working fine with red light flashing when I press any button on the remote. But it doesn't do anything on the MyGica player. I am stucking on the language setup screen right now. I even tried on plugin a mouse to it. I can see the mouse moving on TV but cannot pass the language selection screen no matter what I click on the mouse or screen.

 

Can someone help me to either reset the machine completely so I can try the pairing again or somehow get the remote control working?

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On 3/30/2019 at 2:44 PM, Donnelly said:

Remote pairing issue on a brand new machine

I just bought a new machine of 495Max, and my remote isn't  paired. I can see the battery working fine with red light flashing when I press any button on the remote. But it doesn't do anything on the MyGica player. I am stucking on the language setup screen right now. I even tried on plugin a mouse to it. I can see the mouse moving on TV but cannot pass the language selection screen no matter what I click on the mouse or screen.

 

Can someone help me to either reset the machine completely so I can try the pairing again or somehow get the remote control working?

We have created a video to walk you through step by step assistance,  

 

 

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I tried this as I haven't been able to get past the firststep and it would not work. 

 

I tried exchanging the device for a new one and walking through the setup again.  Nothing will resolve it.  The keyboard has no effect on the device...

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On 4/20/2019 at 4:49 PM, Emily said:

I tried this as I haven't been able to get past the firststep and it would not work. 

 

I tried exchanging the device for a new one and walking through the setup again.  Nothing will resolve it.  The keyboard has no effect on the device...

Are you able to try connecting a Computer Keyboard or Mouse via USB to the box?

Most USB Computer Wireless keyboards/mouse should work when you connect them to the box

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Hello,

I have the same issue. Stuck on language. Pairing doesn't work. That was disappointing.

So I bought a Kr303, plugged it, it works, but.. I'll make a new discussion for that.

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