MyGica Support

Thanks for the feedback 

10 hours ago, Arik Cartwright said:

I just tried upgrading 2 ATV 1900 pros and now their both bricked.  

Did you do the same method to both of them? 

What steps did you take? 

Are you located in Canada? 

I’m going to check with one of the techs to see if they can chime in with help on this. 

3 hours ago, QVortex said:

Hi Support:

Coincidentally, I'm located in Canada, but why not just make the img available? At this point, those of us with bricked boxes have nothing to lose and any version of Android will do.

Thanks, QV

What image do you mean? There are multiple versions of android in the downloads section that each have an .img file in them. Sorry if I’m confused. 

To comment on the other pist about turning people away at the door, we try to support the product as best we can from anywhere the unit was purchased. We can’t tell people to not come here for support. 

If your unit is bricked, and you can’t aend it in for a service, you may want to try out the burning tool method. I’ve seen it work flawlessly, but I’m not as familiar on the instructions. 

Hey guys, 

the burning tool should allow it to be unbricked. That’s our method as well. If you’re in Canada, we can check it out at the shop and try as well. 

As for the support@mygica.com, that is from the hq in China most likely. We have created this firmware separate from the normal channels and without support from the chipset builders, which is why others may be clueless. We are doing it to try and support our customers as best we can. 

For the SA guys, if it gets bricked, hopefully your local distributor will be willing to help fix, or replace somehow. 

Did you download the mygica 1900 pro files from harmony? I haven’t used a harmony, but if it’s using IR somehow, it should work. If it’s using it somehow trough the network, then I can see that there could be an issue. 

To be honest, I don’t turn my box off. It consumes about $4 of electricity per year, and doesn’t use much less when on standby. Since there’s no moving parts, these things typically last even longer when power cycles aren’t being used. 

I’m pretty sure it is 4.2.2. If it isn’t, then this is the latest one.