Scimitar 0 Report post Posted October 17, 2018 Tv losing signal through hdmi on 1960 Hi. I have had my 1960 for about a month now. From the beginning I have been having the problem where the signal to the tv through hdmi gets lost. This happens when the tv is switched off for a few hours, overnight or during the day when we are at work. I then need to unplug the power cord and reboot the unit every time this happens. I have set the unit to not go into standby mode. I have changed hdmi cables. I have tried different hdmi ports on the tv. It happens when Kodi is running in the foreground or if I leave the home screen in the foreground. ES file manager is also running mostly, could that app be problematic? Is there anyone that experienced this as well and found a solution? Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 18, 2018 Can you check your CEC control settings in the system? It may be not working properly with your tv and is causing instability. Make sure it is turned off. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted October 18, 2018 Thanks for the reply. I forgot to mention that my tv is a LG and that the LG Simplink is switched off. It seem if I leave it on the home screen it stays active. It's been on for 3 days now without losing signal. Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 19, 2018 That’s good news. Please also check the CEc control settings in the android box and let us know if it makes a difference. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted October 19, 2018 Seems like I spoke too soon. I got home this afternoon and the signal was lost, so I had to reboot again. Where do you find the CEC setting on the box? I have been through all the settings and I do not see any SCS settings, unless I am missing something somewhere. Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 20, 2018 Try heading in to your applications list and clicking on “Droid settings”. You should find it in there. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted October 20, 2018 Thanks for that info. I did find the setting and CEC was switched off. Can ES File manager be causing issues? I use that to share the media folders on the external drives connected to the unit, on the home network. I will keep monitoring it though. Thanks Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 21, 2018 I don’t think Es could do that. What are you sharing your network through? Share this post Link to post Share on other sites
Scimitar 0 Report post Posted October 21, 2018 Through ES. The ftp option. Is there a better way? Quite new to this. Had a Mede8er before and all the drives were shown on the Home network as network drives. But mygica works different. It has lost sugnal again today during the course of the day. It's really frustrating and I'm thinking of returning the unit to the store. Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 21, 2018 That sure is an interesting way to access file sharing. Before returbing it to the store, can you do a factory reset? Once it’s fresh again, I would try doing file sharing through kodi. It’s actually pretty easy, and it has loads of other features like auto organizing your media, as well as downloading artwork and closed captioning through their native addons. Check out this site showing more info. There are a ton of YouTube videos that show how to do it easily as well; https://kodi.wiki/view/File_sharing Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 21, 2018 Also, if we are able to zero in on what is creating this issue, while rare, will help us figure out how to uodate the system so that others will not get this problem in the future. Thanks for your feedback, and any continued discussion is greatly appreciated. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted October 21, 2018 I have done a factory reset recently as it was not picking up the internal hdd or the external hdd's. After the reset it picked up all the drives correctly, but the loss of signal still persists. I will have a look at the videos you suggested. Thanks Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted October 21, 2018 The video loss happens before re-setting up anything with ES? Do you have another tv you can see if this is happening on? If this keeps persisting, it may be worth an exchange at the store.or through our warranty center. Feel free to PM me any additional info or questions as well. I would like to help as best we can on this. Again, thanks for the effort on this instead of just returbing it so far. This is a weird issue. Share this post Link to post Share on other sites
Tommmm 0 Report post Posted April 22, 2019 I have the same problem i have to unplug the 1960 everyday...i have two 1960 two different tv..has the same problem with both unit..both 1960 is just on home screen before turning off the tv Share this post Link to post Share on other sites
Tommmy 0 Report post Posted April 23, 2019 I have the same problem have 2 1960 it happens to both unit 2 different tv..will be returning unit next week..annoying to unplugging unit everyday. One tv is tcl one tv is insignia. Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted April 23, 2019 Can you trybchrcking the hdmi settings in your tv? Sometimes tvs have different edid settings. Trybchanging anything that looks like 2.0, or 1.2 relating to hdmi Share this post Link to post Share on other sites
Tommmy 0 Report post Posted April 23, 2019 Tv has no option to change it. But user manual of tv specs says it is 2.0 Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted April 24, 2019 Are there any settings at all that address input formats, hdmi types, or anything relating to hd stuff? Share this post Link to post Share on other sites
Tommmy 0 Report post Posted April 26, 2019 Just renaming, and brightness,cec which i have change everything and turning on cec on 1960. Still the same. I made the 1960 with screen saver and never sleep. Still have to unplug everyday the 1960 Share this post Link to post Share on other sites
Tommmy 0 Report post Posted April 26, 2019 I have nvidia tv shield an wetek hub and mygica atv 1200. This problem does not occur. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted May 7, 2019 The only thing that seems to work is if I power the unit down to standby mode after use. When we want to watch anything, I have to switch on my tv first, then my Denon amp, switch the amp's input to media player and then power on the 1960. If I forget to power off to standby or full power off after use, it's lost signal when i switch the tv on. If i switch the components on in any other order than described here then the 1960 does not get signal and I have to reboot by unplugging the unit's power cable. Share this post Link to post Share on other sites
Justin 206 Report post Posted May 21, 2019 On 5/7/2019 at 4:17 PM, Scimitar said: The only thing that seems to work is if I power the unit down to standby mode after use. When we want to watch anything, I have to switch on my tv first, then my Denon amp, switch the amp's input to media player and then power on the 1960. If I forget to power off to standby or full power off after use, it's lost signal when i switch the tv on. If i switch the components on in any other order than described here then the 1960 does not get signal and I have to reboot by unplugging the unit's power cable. Have you tried the HDMI CEC settings on the 1960? Sounds like this could be a CEC issue. Share this post Link to post Share on other sites
Scimitar 0 Report post Posted May 21, 2019 That was the first thing I tried. It made no difference. Share this post Link to post Share on other sites
Justin 206 Report post Posted May 21, 2019 33 minutes ago, Scimitar said: That was the first thing I tried. It made no difference. Must be an HDMI Passthrough issue then, as I re read the setup you're using. Have you tried a different HDMI Cable? As some are better then others. Share this post Link to post Share on other sites
Tommmm 0 Report post Posted May 21, 2019 It will be your software i have 2 of your unit with the same problem on 2 different tv Share this post Link to post Share on other sites