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MyGica Support

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Everything posted by MyGica Support

  1. I admit, I somehow missed that. Mygica does have the "paintbrush" on the main screen that closes all apps in the background and should restore the audio, if you are correct. Can you give that a try?
  2. MyGica Support

    ATV 1200 video player

    I completely agree with you about legacy support. We are stuck in a time where technology is rapidly changing and creating laws that restrict the speed of development I think would be a double edged sword right now. One day we will see things this way. We will likely pay more for our products, but they will have a longer warranty and a much greater lifespan.
  3. MyGica Support

    Additional storage

    Unfortunately, you cant do this on android 5.1. It can only be used as a storage device for files, not apps. That being said, we are currently working on android 7 for this system. This will have that feature, so stay tuned for updates.
  4. Our current method of tackling this is to try and bring Android 7 onto this system. We are working out some kinks and assuming we get a non-glitchy outcome, we should have some news in the coming weeks.
  5. MyGica Support

    Additional storage

    HI there, Please tell me what it is you are trying to do with the storage. If you are trying to merge it into normal storage, this feature doesn't exist on android 5.1. If you are just trying to use it as a normal storage drive, you will want ot plug it into a pc first, and format it. Once it is usable on your computer, it is usable on the box.
  6. MyGica Support

    Red Light -No Screen

    If you have unplugged it and plugged it back in and the light still shows red, it seems it may be bricked. I'm sorry to mention that we cannot service these units in our shop anymore as they are almost 5 years old. If you are considering an upgrade and are near the Pearson Airport in Mississauga, bring your unit in with you to our location and we will give you a discount on a new box.
  7. MyGica Support

    Canal 5GHz

    Jose, please in the future, please only make a single post about an issue, thanks. I am copying and pasting the reply I gave Jose in a DM, to hopefully help another person; "How many bars are showing for 5ghz? You were able to connect to 2.4 without issue? I will admit, that your laptop and phone both have more powerful wifi antenna's than our systems. Those devices are typically over $1000 each and simply have more expensive parts in them relating to wifi. A rule of thumb is that 2.4 is slower but reaches further and 5ghz is faster but doesn't reach far. While your router is likely working fine and your other devices are connected, if you don't see full bars available for your 5ghz network even if it did connect, it would not be as stable as 2.4."
  8. MyGica Support

    ATV 1200 video player

    Hi Brightbell, As I am sure you know, this device is very old. If you are able to update to the latest version of chrome in the play store, then you should be able to access any sites that work on a newer system. If they still arent working, this is likely related to the company either using flash video, or releasing an app to cover android. You can try checking the play store for the app by those companies. A lot of the apps out now, require a higher operating system like android 5 or higher. This will prevent you from using them on that system.
  9. MyGica Support

    how to connect my xbox 360 controller

    To do this, you'll need the same Xbox 360 WirelessController Dongle that you'd use to connect your wireless controller to a PC. You can then plug this wireless dongle into the USB OTG cable and connect the dongle to your MyGica. This will be enough to make many emulators and games work.
  10. MyGica Support

    YouTube status bar issue.

    I just found a workaround. Go and download the youtube app from the google play store app market. It will install a second youtube (will be found in your applications). This version will require you to use the air mouse feature to navigate, rather than being able to use the directional pad. While this is slightly different than what you're used to, it will be full screen when you watch a video.
  11. MyGica Support

    HFS formatted drives dont work

    Hi Marky, Currently, rooted access is required to enable us to be able to install the drivers needed for this. As the 1960 hasn't fully hit the north american market, we have not created this access. This would explain why you were able to on the 1900ac device. Those came rooted. Since then we have stopped rooting our units out of the box, due to application restrictions when you are rooted. For now, the easiest solution would be to convert your drives to NTFS. There is apparently a way to do this without removing your data from the drive beforehand. I'll admit though, I am a windows guy. I am not sure how to get this done on a MAC.
  12. Version March 24 17

    2,794 downloads

    This file is designed for - ATV495 Pro 1Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 16Gb Internal Storage ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen if the box feels slow. 8. The addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_ATV495_Pro_wv_5.1_20170324" onto a USB thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop the file from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV495 series unit 6. Connect HDMI, turn the TV on 7. Hold power button 8. Hookup the power cord while holding down the Power button 9. Hold for 15 seconds 10. You will see the recovery screen, using the remote select (( Apply update from EXT )) 11. Select "update from sdcard" if your file is on microSD card or Select " update from udisk " if your file is on USB 12. You will see the file img name select it. You will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings. ----------------------------------------- We are excited to bring updates to your Mygica systems. Please follow the instructions closely and ensure that your unit matches the firmware you are installing. Please check your receipt to see that your unit is still within the 1-year warranty before doing a manual update. Mygica is not responsible for damage to the unit outside of the 1 year warranty period. ----------------------------------------
  13. MyGica Support

    1900 PRO JAN 30 2017

    Version March 24 17

    1,954 downloads

    This file is designed for 1900 PRO only. ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen, if the box feels slow. 8. Addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop files from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV1900PRO 6. Connect HDMI, turn TV on 7. Hold pin where Reset is 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds you will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings. ----------------------------------------- We are excited to bring updates to your Mygica systems. Please follow the instructions closely and ensure that your unit matches the firmware you are installing. Please check your receipt to see that your unit is still within the 1-year warranty before doing a manual update. Mygica is not responsible for damage to the unit outside of the 1 year warranty period. ----------------------------------------
  14. MyGica Support

    Troubleshoot

    Are you referring to KODI Builds?
  15. MyGica Support

    TECHNICAL SUPPORT

    what currently happens when you turn it on? We can try to run the serial number to see if we have any information on it, but a receipt will always be better. If the box is unusable, head over to mygica.tv/help and start a ticket. We can check on the warranty eligibility from there.
  16. MyGica Support

    Driver s870

    This is a device that is used outside of North America. I will try and contact someone that can help with this.
  17. MyGica Support

    Remap remote control

    While there isn\t a way to re-map the buttons, try holding down the power button for a moment which will bring up the menu to choose "standby" as an option.
  18. MyGica Support

    Need help just bought a TV box

    Hi there, There are tons of great apps for all languages. Here is a list of apps that I use for tv and music; -Crackle- Free to use and lots of content -Netflix- The main big one for movies and TV, This is a subscription based service though, like the next couple -Amazon Prime Video - While it is a subscription service, it is included with your Amazon prime service, so if you already order from amazon using prime, try out the app at no additional cost. -Hulu (if you're in the usa) Great for catching up on recently aired shows. -Sling - (usa) if you want your live channels, this is the best route. -Google music, apple music, spotify and others mostly have free options after you sign up. The only drawback of the free options with these music streaming sites is that you sometimes hear ads in some, and you cant download the music for offline listening to unless you pay monthly. This free service works great for MyGica boxes though because you can just leave it playing like a radio. Another tip is that these boxes can be paired with sonos systems and other bluetooth speakers. You can pair the bluetooth for listening to music in a different room.
  19. MyGica Support

    ATV495 PRO Not Responding

    Im sorry, but " there was nothing on the screen before I tried the update. I shut down the unit using the option on the screen". So, there was something on the screen before you tried the update?
  20. MyGica Support

    ATV495 PRO Not Responding

    I'm sorry to hear this is happening. It seems that the box may be bricked. Was nothing showing on the screen before you tried the update? Did you purchase this in the last year? It may still be covered under warranty. Head over to mygica.tv/help and start a ticket. If it is out of warranty, we try to keep any service fees low.
  21. MyGica Support

    32 bit vs. 64 bit

    Please come back and let us know how it goes.
  22. MyGica Support

    495 Pro HDR air remote issues, disconnected

    Hi Porkazil, I notice this happens at our showroom too, but not at any other location that I use this remote. I believe it is related to a saturated 2.4 ghz environment. Do you live in a building that has an abundance of wireless connections and devices? As all of our remotes use a similar frequency, changing it to another one will not likely fix this. If you really like using the mygica box, and none of the remotes are stable in that place, then please consider using a mouse and keyboard combo like the logitech k400. Any other dongle based control system will work as well including the harmony remote.
  23. MyGica Support

    No Audio

    Hi Bluebeep, Can you please try right clicking on the speaker in the bottom right hand corner and clicking on "playback devices". From here, select the device you wish to use and "set default" button on the bottom. It should work now. Generally, the audio will go to the default video device, especially if it is using HDMI. You need to manually override this in the playback devices settings.
  24. MyGica Support

    Recovery Mode Trouble

    Hello Gert, I am very sorry that this didn't get seen. While the forum is never quite as consistent for immediate help on non-functioning units, I am definitely curious on who you emailed and then told you to return the product. Please send me a PM with any history of sending this to the support email. You should not have gotten this response unless we were not able to get anything to function or show on the screen and you had just purchased this unit. I would like to look further into this so that I can improve our abilities. Again, I am sorry that nobody responded to this post. While we are all busy lately and have missed some posts, this is not an excuse. We are constantly trying to be better to our community.
  25. MyGica Support

    GICA 1900ac black screen

    is anything showing on the screen? Would you be able to drop it off to us for a look? ( just north of the pearson airport)
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