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MyGica Support

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Everything posted by MyGica Support

  1. MyGica Support

    Device is not certified by Google

    Quick update, we tested the patch, and while it fixed the google issue, there were a couple of other bugs we saw as well. We have received an updated version this morning and are testing it out. If all goes well, you should see an automatic update after a reboot tomorrow sometime.
  2. MyGica Support

    Webcam support for Skyping on ATV329X

    Thats very strange that this is happening. I will create a report and check into this on that model.
  3. MyGica Support

    Device is not certified by Google

    HI everyone, The google play store bug has been fixed and we are doing testing on the firmware. We will be releasing an automatic update to this system to fix this issue within the next week. We are also aware of a few other bugs that are being worked on including the shortcut buttons acting improperly with the kr-301 remote. Feel free to note anything else you notice and we will have them addressed right away.
  4. MyGica Support

    sound and screen freezing issues

    Which apps is this happening in? Also, please give some information on what audio selection you are using in settings, as well as what audio system you are hooked into.
  5. MyGica Support

    495x not reading SD Card

    I've never heard of a device not reading the SD card. Do you have any others that you can test in the SD slot? Just to clarify, are you trying to install apk's onto the sd card, and run them from there? This would require merging the SD card with the memory. It is always better to run apk's internally and store info on sd cards. Also, you can plug in a usb extention and add more usb's.
  6. MyGica Support

    My Kr 41 remote works intermittently

    How long have you had the unit? Is this something that has popped up recently, or since day one?
  7. MyGica Support

    495x not reading SD Card

    Oh, I thought you were trying to install apk's onto this card, rather than loading apk's onto it to install on the internal memory. I'll admit that I am a bit stumped, however, can you just use a usb stick to transfer the apk's?
  8. MyGica Support

    My Kr 41 remote works intermittently

    Hi there, Is your unit located inside a cabinet? Is there anything solid blocking the view that might interfere with the wireless signal? Do you have a bunh of wireless devices in that area? I suspect that the signal is being interrupted by something.
  9. MyGica Support

    495x not reading SD Card

    Hi there, sorry to hear you are having trouble. Have you gone into the file manager app to check to see if it is appearing at all? Does this card work on another device? If it appears, did you attempt to "merge" the card into the main memory?
  10. MyGica Support

    New Firmware Playback Choppy?

    Youtube is pre-installed on the firmware. Checking to see if HD videos play properly on that is a good way to check if the GPU is working properly. Generally, if a 1080p video is playing properly in youtube, then issues relating to playback in kodi are generally user error during setup. If 1080p videos are also choppy, then this usually signals a hardware issue with the system. While the 5.1 fw for the 1800e isnt perfect, it shouldn't have any problems with what you are trying to do.
  11. MyGica Support

    Very low/No streams

    I assume you are asking about third party add-ons on kodi, and unfortunately, we cannot support this on the forum.
  12. MyGica Support

    New Firmware Playback Choppy?

    Have you tried a factory reset and starting from scratch? Does netflix or youtube stutter as well?
  13. MyGica Support

    Green flash on screen

    Please try using a different hdmi cable and also different cables hooking the camera up to the cap-it. It may just be that it is incompatible with that type of signal. I always had trouble getting my Mini DV tapes to record to my pc and had similar issues. The tapes didnt last long and were quickly replaced with HDD's and Flash memory.
  14. MyGica Support


    There are other versions on the Aptoid TV market installed in your "applications list". We included this version because it seems the most stable with updates. Using the air curser or a mouse makes it a lot easier to navigate.
  15. MyGica Support

    MyGica ATV 495 Pro HDR not working with Android 7.1

    On the working tv, please go into settings, and check to see if the display settings are set to automatic or not. If they are, try changing it to a different refresh rate. If it is off, then try turning it on.
  16. MyGica Support

    Green flash on screen

    This is likely an issue in the camera converting the tape to a digital signal. Can you try plugging into a tv instead of the hd capit and see if it also does this?
  17. MyGica Support

    Can’t open ES File Manager

    HI there, I am sorry that you were having trouble getting through to support, may I ask, how did you try contacting us? Regarding the es file manager, I am not sure why it wouldnt be opening, but we already have a file manager installed in your "applications" list. Is there a specific reason why you need ES over File manager HD?
  18. MyGica Support

    Webcam support for Skyping on ATV329X

    Hi, I have tested the c310, c200 and the c170 and they all work. Others will likely work as well, but I have tested these myself.
  19. MyGica Support

    No Remote control

    Yes, Infrared is using the same sensor that your current remote uses to turn the power on and off. Since you mentioned that the power works, but not the buttons that are being used through the usb dongle, the IR remote will work easily. Additionally, you can use an app remote for more functionality, but it will require controlling the box in order to install. http://www.cetusplay.com/
  20. MyGica Support


    Hi Adrien, Can you please give us some more details on what you are talking about? Are you using an app to gain access to shows?
  21. MyGica Support

    495 Pro HDR air remote issues, disconnected

    Have you put a fresh pair of batteries in as well as tried pairing the remote again? http://wiki.mygica.tv/index.php?title=Kr41-RemotePair
  22. I admit, I somehow missed that. Mygica does have the "paintbrush" on the main screen that closes all apps in the background and should restore the audio, if you are correct. Can you give that a try?
  23. MyGica Support

    ATV 1200 video player

    I completely agree with you about legacy support. We are stuck in a time where technology is rapidly changing and creating laws that restrict the speed of development I think would be a double edged sword right now. One day we will see things this way. We will likely pay more for our products, but they will have a longer warranty and a much greater lifespan.
  24. MyGica Support

    Additional storage

    Unfortunately, you cant do this on android 5.1. It can only be used as a storage device for files, not apps. That being said, we are currently working on android 7 for this system. This will have that feature, so stay tuned for updates.
  25. Our current method of tackling this is to try and bring Android 7 onto this system. We are working out some kinks and assuming we get a non-glitchy outcome, we should have some news in the coming weeks.