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MyGica Support

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Everything posted by MyGica Support

  1. Ho there, is this on WiFi or Ethernet? Move never heard of it changing, I’ve only heard of it being different between WiFi and Ethernet. I’ll ask some of the other techs
  2. Hi there, with the new remote, did you unplug the old Dongle and plug in the new one that came with the remote?
  3. The only time I’ve seen this is when the batteries are low and it has trouble staying synced with the Dongle. Try putting fresh ones in and let me know.
  4. Hi ryan, without having the boxes in our shop its tough to know whats happened. The 1900 pro isn’t known to have this issue in any software.
  5. Hi Ryan, this isnlikely caused due to the version of yourube i staleld from aptoid. Please either install the google play version, or try different version from aptoid. Some of the YouTube apps in there seem to cause some issues.
  6. Thank you for coming back to reply. That helps me understand why that happened, and will likely help customers in the future.
  7. Hi there, the MAC address on the sticker is for Ethernet connections. If you’re connected to WiFi, it will be slightly different. What are you having problems with relating to this?
  8. MyGica Support

    Netflix

    Try this video out; https://youtu.be/yKataVoNBkQ
  9. ****Update. We found an issue with the files needed for downgrading. The issue should be fixed and the files updated by the time any of you read this. Simply head back in and download the 6.0 files and follow the instructions carefully.
  10. Hi there, are any lights showing on the device after the battery change, when you press a button? If it was purchased very recently it can be replaced free of charge but if not, then put in a ticket anyways over at mygica.tv/help and mention that you’d like to purchase a replacement for the system and see if they will give you a deal. Let me know about the lights. We may be able to fix this.
  11. Hi there, have you done a factory reset? Mia this happening while using native apps? Or something like through kodi to access YouTube?
  12. It seems to be registering with non android tv devices to stay on. Mine shuts off when not in use. One possible solution would be to setup the hdd on your network, either through shared access on windows, or your router and view files through the network to ensure it is handling its power correctly when not used. It can can be accessed once shared on the network, through apps like kodi or Vlc.
  13. Hi there, im sorry to hear you’re having issues. If you purchased this in Canada, it should still be under our warranty coverage. Please head over to mygica.tv/help and start a ticket. Mention what you did here and let’s get this fixed for you.
  14. Hi there, ive never sent that before. What is your resolution settings in the system? You may want to try changing it to see if it makes a difference.
  15. Dlh, what do you mean hard reset the remote? The box can be hard reset through both manual and in operating system methods. Do you not have a mouse that will work? Have you tried the remote pairing procedures?
  16. DLH, it it showing in the wifi selection screen? If so, how many bars?
  17. Hi there, im sorry, but I’m having trouble understanding what you’re trying to say.
  18. Hi there, is the router showing in the wifi list? Please give any more info on what you see
  19. Lorrie, did you try sideloading them? What method did you try?
  20. Hey guys, this is not normal. If it is only freezing during usage with a specific app, give me more details. If it is freezing like the guy above stated in the menues, and no other apps are running, you’ll want to get this checked out. Head over to mygica.tv/help and start a warranty ticket.
  21. Hi there, give this a try:
  22. This is sort of sounding like a hardware issue. Is the unit hot? What firmware version are are you using?
  23. What program are you using that is giving this error?
  24. Hi there, this is interesting and we’ll have to check it out. I’ll mention though, we weren’t being sneaky, the power button on the unit is the reset button. Simply hold it down while powering it up to do the same effect.
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